Contact Avianca Customer Service
Avianca Phone Numbers and Emails
Toll-Free Number:
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(866) 919-0081United States
Customer Service:
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(202) 366-2220Air Consumer Protection Division
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(800) 722-8222Canada
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(800) 778-4838For Air Travelers With Disabilities (Voice)
Avianca Emails:
Avianca Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Avianca Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Avianca is 8669190081. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as Avianca may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Avianca Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Avianca is 8669190081. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as Avianca may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Avianca mainly because of request for information, return/ replace and product/ service.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Avianca is aviancanoticias@avianca.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Avianca Customer Service?
Most Popular Number:
| Total calls: 7 907 | Issues resolved: 278 | Last call: Jan 18, 2026 |
Contact Information
Avianca Website:
Avianca Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Urb Madre Selva Av
El Espino Edif Avianca Sta Elena,
San Salvador
Av. José Pardo 811,
Piso 4, Miraflores,
Lima
Additional Contact Number:
+57 5715369 Legal
Additional Email Address:
oficial.proteccióndedatos@avianca.com Legal
Mailing Address:
Lester B Pearson Intl Airport
Terminal 2 2nd Floor Room GA2037
Toronto, ON L5P 1B2
Canada
Avianca Customer Service Reviews
Deberían tener números accesibles para poder hablar con humanos no maquinas. De lo demas super. En cuando hable con un humano su atención fue excelente y me dirigió paso a paso de hacer todo ya que no sabía que hacer.
I wouldn't even put one star; one is way too much. I'm trying to change my flight dates.
It's already past a week, and there's no way to be contacted or contact a human. The website ends up with this page (see attached). Very, very disappointed. I sent the form five times.
I tried to chat with an expert, which is a chatbot who keeps saying, 'Sorry, I don't understand.' Sick of this situation. Very, very poor customer service.
Bad experience not costumers service to talk
The system txt by wapsap is ridiculous
You Nit real people to talk and help the costumer
How Good is Avianca's Customer Service?
Summary of Avianca Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Avianca?
Request for Information Question:
- “Para confirmar una reservación”
- “I haa as ve a question”
- “Issues checking in”
Return/ Replace Question:
- “Change on my flight”
- “You change mi fligh”
- “Change to name”
Product/ Service Question:
- “Buy ticket”
- “Am trying to book a flight.”
- “Complaint”
Activation/ Cancellation Question:
- “Flight canceled need infos”
- “Cancelled flight”
- “Cancel a reservation and get refund”
Refund Question:
- “Refund”
- “Ticket refund”
- “Trying to get my money back”
Payments and Charges Question:
- “Random charge”
- “Half of my payment was made for my ticket”
- “Dispute a transaction”
Shipping and Delivery Question:
- “Packages amount”
- “Package”
- “Mi maleta me la quebraron y ladetubieron en el areopuerto no sé xq”
Account Question:
- “Email account”
- “Need to verify luggage allowance for the flight”
- “To fix my email on my previous two purchase for Columbia, I’m from due to New York”
Staff Question:
- “Traveling with service dog/pet”
- “New service”
- “I’ve made 25 phone calls trying to get through to your customer service group. I plan on traveling to Argentina from Miami on your airline. I was a former member of your lifeline group also over 100,000 points. I’m still willing to join I’ve tr”
Cards Question:
- “Using UATP card for kids”
- “Uatp card”
- “UATP card activation”
Website/ Application Question:
- “Problem with website”
- “Can't add baggage on their website it's a mess”
- “Llamar requisites para Ingres at a mi pais”
Other Question:
- “Camino en mi itinerario”
- “Sobre un equipaje”
- “Flight”
Compare Avianca Customer Service To
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