Avianca

Hello,

I want to kindly ask about ticket refund, the issue is that my account was canceled due to a bank mistake, and that was a reason why i did not received my amount back, I also have tickets refund number, First one is - 202247****789 and the second one is 202247****790, Below I'll attach all the necessary documents which will approve that my account was canceled and also I'll attach my new account number were I kindly wait to receive refund back.

Hoping to resolve these issue soon and receive my refund back soon!

Thank you in advance,

P.s you can contact me anytime, for any further documents or questions to these mail : Nanadolakidze1@***.com

Sincerely,

Nana Dolakidze

Hello, good afternoon

My name is Lidia Abrego

And I had made a purchase back on January 20th/2024

3KDN3C. And my husband last his job and I call customer service to let them know that we can't travel because of that specific reason, and that I will like my money back, because with that money I can pay a month of rent!

I told her exactly those words! She told me that I needed to wait 30 days because it was in process, and we needed to wait for approval. Just so you guys know, she never mentioned it to me that I was only going to get the taxes back $280 dollars. I found that out until I made another call, and they told me that YES ONLY that amount I was going to receive.

I was shocked by that news, the ladie that I have spoken at first she never ever mentioned that to me. Otherwise, I would have never ever canceled!

So that's when I start calling them and will hang up on me! No one wanted to take ownership of the wrong information that I got! Plus I told them and that's what I want to give me a credit so I can travel with my family another day!

I can't lose $2,143.50 dollars. I honestly don't want to take this any further because this is liability, I was not informed by one of the Avianca employees of the consequences of canceling.

and just by customer service, give me a credit, I don't want my money back, just a credit, so I can travel another day with my family. I'll be waiting for your email.

Blessings,

Lidia Abrego

Ticket numer #786****

Leabrego1990@***.com

571-505-****

I have been charged for a ticket but have received nothing!!! Where is my ticket?

After searching the world over, I was finally able to get a number to reach a live person. She said the booking code, 4L8PCK, was empty!!! They "escaled" and said to expect a response in 15 days. 15 days that you have my money but I have no ticket.

What am I supposed to do, by another more expensive ticket or wait 15 days and have to be buy a ticket for a flight that may be sold out. How can you run a business where the taking of money from the customer is separate from the actual issuing of the ticket to the customer. You provide nothing, nothing even thought I have been charged. I am lucky to have the booking code.

Why is this so hard???

Below is the type of nonsensical responses that you get from customer service:

Dear TC,

We know we have a pending request (no.

#) don't worry, we are working on it.

We are currently experiencing a high flow of requests and have not been able to contact you, but we want you to enjoy our amazing destinations.

We appreciate you keeping an eye on our contact within the next 24 hours.

If you would like to add any additional comments, you can do so by replying to this message, there is no need to contact our call center.

Please do not open new inquiries for this same issue, as it may delay your response.

Avianca Team

I want my ticket. Your processes have made it impossible for me to mitigate my damages, caused lack of sleep and stress along with severe mental and emotional trauma.

I am writing this email to you to highlight the error on both on my boarding pass and check-in e-mail issued by Avianca which cost me to lose my flight on October 31, 2023, and forced me to purchase another ticket from a different airline, an unexpected and costly purchase as I was forced to buy a round trip ticket instead of one way.

I bought a one-way ticket from the website Expedia.com in October 2023. As reflected in Expedia's itinerary email, the flight was scheduled to depart from NY- JFK International airport on October 31, 2023, at

12:20 am arriving in Bogota, Colombia early morning and then transfer to a direct flight towards its destination in Santiago, Chile.

The boarding pass was sent to me via the Avianca telephone application.

The boarding pass date clearly stated October 31, 2023.

Reviewing the itinerary and the boarding pass issued to me, I noticed a discrepancy in the time the flight arrived in Colombia which prompted me to call Avianca airlines. The client assistant representative checked my reservation and informed me that everything seems to be in order. However, when I mentioned the time discrepancy in the arrival time in Colombia, he checked my reservation one more time, and after waiting a couple of minutes, the Avianca representative informed me that my flight left last night, and the system had me as a "no show". Thus, there was nothing he could do about it even though the itinerary and boarding pass indicated I was supposed to be at the NY-JFK airport on October 31, not on October 30th.

The following week contacted Expedia and I was informed that Avianca is the one that issued the boarding pass and thus if there was an error on the departure time of the flight, I should contact Avianca.

I sent a written complain to Aviancas via their website as it is indicated to do so. I received a response from Avianca stating that they reviewed the complaint and based on their own investigation, from the beginning process of the reservation with Expedia until the issuance of the boarding pass Avianca did not change or issued my boarding pass. The following week contacted Expedia again (they do not have emails for complaints) and

spoke by phone with the complaint department representative. As per Expedia is concerned, the airline is the one that issues the boarding pass and there is nothing they could do in terms of returning at least half of a refund.

On December 8, 2023, contacted a travel section column of the New York Times (trippedup).

Received a response from columnist on December 22, 2023.

Columnist reviewed email sent from Avianca to me on October 30 at 10:30 am. The email from Avianca is confirming my check-in a flight that has already left 10 hours earlier This seems to be Avianca's problem.

I would like a refund from what is obviously an error on the part of Avianca.

They canceled my flight without sending any type of email and didnt want to give me the same direct flight I had paid for until I said something, I had already checked in and everything so I took a bus from very far to make it on time only to stay stuck in the airport for 2 extra hours so they could figure out what to do and then I had to pay for a hotel since I was going as q backpacker and they didnt provide me absolutely anything. I also lost a day of work for over $800 and nobody has gave me any type of compensation for nothing when it was entirely their fault.

This was very disappointing and frustrating. I want a full refund and a voucher for the hotel and the extra expenses I had to take care of.